HELP CENTER
How Can We Help You Today?
Welcome to the Online Biz Offers Store Help Center. This is where you get fast answers, clear solutions, and direct support for any questions or issues related to your purchases.
No runarounds. No automated dead ends. Just real help from real people who want you to succeed.
Quick Links
Common Issues
Account access problems
Download or delivery issues
Payment and billing questions
Product functionality support
Refund requests
Account Management
Resetting your password
Updating account information
Managing email preferences
Viewing order history
Product Support
Installation guides
Usage tutorials
Compatibility questions
Technical troubleshooting
Getting Help Fast
Search Our Knowledge Base
Start by searching for your question in our searchable help database. We’ve documented solutions to the most common questions and issues. Type in keywords related to your problem and browse the results.
Chances are, someone has already asked the same question and we’ve answered it.
Contact Support
Can’t find what you need? Reach out directly. Provide your order number, a clear description of your issue, and any relevant screenshots or error messages. The more details you give us, the faster we can solve your problem.
We typically respond within 24 hours on business days.
Account Issues
Can’t Log In?
If you’re having trouble accessing your account, use the “Forgot Password” link on the login page. Enter your registered email address and follow the reset instructions sent to your inbox.
Still stuck? Contact support with the email address you used during registration and we’ll verify your account manually.
Email Not Received?
Check your spam or junk folder first. Sometimes automated emails get filtered incorrectly. Add our email address to your contacts to prevent future delivery issues.
If you still don’t see anything after 15 minutes, contact support and we’ll resend your information.
Purchase and Download Issues
Download Link Not Working?
Make sure you’re clicking the correct download button from your account dashboard or confirmation email. If the link is expired or broken, log into your account to generate a fresh download link.
Files too large? Some products may require stable internet connections for complete downloads.
Payment Problems
If your payment didn’t process, or you were charged incorrectly, contact support immediately with your transaction details. Include your order number, payment method used, and the exact issue you experienced.
We’ll investigate and resolve billing discrepancies quickly.
Product Questions
How Do I Use This Product?
Each product includes usage documentation, tutorials, or quick-start guides. Check the files you downloaded or the product description page for implementation instructions.
Need more detailed help? Contact support and specify which product you need assistance with.
Product Not as Described?
We aim for accuracy in every product listing. If something doesn’t match what was advertised or doesn’t function properly, reach out within the refund period with specific details about the discrepancy.
Honest mistakes happen. We’ll make it right.
Refunds and Cancellations
Requesting a Refund
Due to the nature of digital products, refunds are only available if the ebook is defective, inaccessible, or not as described. Once an ebook is downloaded or accessed, the standard 14-day withdrawal right under EU law no longer applies.
If you qualify, submit a refund request through your account or by contacting support directly. Include your order number, the reason for your request, and any supporting details. Approved refunds are typically processed within 5–7 business days.
Subscription Cancellations
If your purchase includes a recurring subscription, you can cancel anytime through your account settings. Follow the cancellation instructions or contact support if you need help.
No penalties. No hassle.
Technical Support
Compatibility Issues
Check the product requirements listed on the product page before purchasing. If you’re experiencing compatibility problems with your device or software, contact support with your system specifications.
We’ll help troubleshoot or offer alternatives when possible.
Bugs or Errors
Encountering technical glitches? Document the error message, steps to reproduce the issue, and your device/browser information. Send this to support so we can investigate and provide a fix or workaround.
Feedback and Suggestions
We Want to Hear From You
Your experience matters. If you have suggestions for improving our store, products, or support process, let us know. Constructive feedback helps us serve you better.
Reach out through our contact form or email support directly.
Contact Information
Email Support: store@onlinebizoffers.com
Response Time:Â Within 24 hours (business days)
Store Hours: 24/7Â
We’re here to help. Don’t hesitate to reach out.