GENERAL FAQS
Your Questions Answered
Below are the most frequently asked questions about our digital store, products, and policies. If you don’t see your question here, check our Help Center or contact support directly.
About Our Store
What is Online Biz Offers Store?
Our store is a curated marketplace for digital products designed specifically for online entrepreneurs, freelancers, content creators, and small business owners. We offer tools, templates, guides, and resources that help you build, grow, and scale your online business.
Everything we sell is digital, instantly accessible, and focused on real-world application.
Who creates these products?
Products in our store are created by experienced digital marketers, business strategists, and online entrepreneurs who understand what it takes to succeed online. Each product is vetted for quality and practical value before being listed.
Are these products suitable for beginners?
Absolutely. Many of our products are designed with beginners in mind, while others serve more advanced users. Check the product description for recommended skill levels and prerequisites.
Account and Access
Do I need an account to make a purchase?
Yes. Creating an account ensures you can access your purchases anytime, redownload files if needed, and track your order history.
Sign-up is free and takes less than two minutes.
Can I share my account with others?
Accounts are for individual use only. Sharing login credentials or purchased products violates our terms of service and may result in account suspension.
Each purchase is licensed to the account holder.
How do I reset my password?
Use the “Forgot Password” link on the login page. Enter your registered email and follow the reset instructions. If you don’t receive an email within 15 minutes, check your spam folder or contact support.
Payments and Pricing
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and secure online payment processors. All transactions are encrypted and secure.
Are there any hidden fees?
No. The price you see is the price you pay. No surprise charges, no hidden upsells, no mandatory add-ons.
Can I get a refund?
Refund eligibility depends on the specific product and is outlined on each product page. If your purchase qualifies and you request a refund within the allowed timeframe, we’ll process it without hassle.
Do you offer discounts or promotions?
Occasionally, yes. Subscribe to our newsletter to receive notifications about special offers, product launches, and exclusive discounts for subscribers.
Product Delivery and Downloads
How do I receive my purchase?
All products are delivered digitally. After completing your purchase, you’ll receive an email with download links or access instructions. You can also access everything through your account dashboard.
What if my download link doesn’t work?
Log into your account and try downloading again from your dashboard. If the issue persists, contact support with your order number and we’ll provide a fresh link.
Can I redownload products later?
Yes. All purchases remain in your account library. You can log in and redownload files anytime.
What file formats are used?
File formats vary by product. Common formats include PDF, DOCX, XLSX, ZIP, and others. Check the product description for specific format details before purchasing.
Product Usage and Licensing
Can I use these products commercially?
Licensing terms vary by product. Some are licensed for personal use only, while others include commercial rights. Always review the license details on the product page or in the included documentation.
Can I resell or redistribute products?
Unless explicitly stated otherwise, products are for your personal or business use only. Reselling, redistributing, or sharing purchased products is prohibited.
Do products come with support?
Basic support for accessing and downloading products is included. Product-specific support (installation, customization, troubleshooting) depends on the product. Check the product description or contact support for clarification.
Technical Questions
What if a product doesn’t work on my device?
Review the compatibility requirements listed on the product page before purchasing. If you experience compatibility issues after purchase, contact support with your device specifications and we’ll help troubleshoot.
Are products updated?
Some products receive updates or improvements. When available, updated versions will appear in your account dashboard automatically.
What if I encounter a bug or error?
Contact support immediately with details about the issue, including error messages, steps to reproduce the problem, and your device/software information.
Privacy and Security
Is my personal information safe?
Yes. We use industry-standard encryption to protect your data. We never sell, share, or distribute your personal information to third parties.
How do you use my email address?
Your email is used for order confirmations, product delivery, and account-related communications. If you subscribe to our newsletter, you’ll also receive updates and promotional content. You can unsubscribe anytime.
Can I delete my account?
Yes. Contact support to request account deletion. Note that deleting your account will remove access to your purchase history and downloaded products.
Still Have Questions?
Can’t find what you’re looking for?
Visit our Help Center for more detailed guides and support resources, or contact our support team directly. We’re here to help you succeed.
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